Ticket module — terms

Version 2026-09-11 · UK patent pending GB2621074.0

These terms apply between Technologies Marco Prive and the promoter. They create no obligation towards a ticket buyer, because Seal is not the seller.

1. What Seal is, and what it is not

Seal is a verification tool supplied to the promoter. Seal does not stage the event, does not sell tickets, collects no money and is not a party to any contract between the promoter and a buyer.

The promoter is the sole merchant towards the buyer. Payments are received in the promoter's own processing account; refunds, cancellations, postponements, card disputes and customer service are the promoter's.

Seal is a software supplier. The maker of a point-of-sale system does not answer for the sales made with it.

2. No personal data — and what that costs

Seal keeps no buyer contact information. The attributes supplied at purchase are used to compute an irreversible digest, then they are out of reach. They are written to no column.

There is therefore no means, for Seal or for a promoter using Seal, to obtain a list of buyers or of people who attended. This is not a policy commitment; it is a property of the computation.

The flip side must be stated. A holder who loses the link AND forgets the attributes supplied makes the ticket unrecoverable by Seal. Only the promoter can reissue: it is their event. The promoter undertakes to plan for this in their own customer service.

If the promoter chooses to keep buyer contact information on their own side, they are solely responsible for it under applicable privacy law. Seal has no access to it.

3. The offline file is admission power

The package exported for offline verification contains what is needed to compute the valid codes for the performance. It is not a backup: it is the equivalent of a box of paper tickets.

It is encrypted with a passphrase the promoter chooses and Seal never receives. Seal can therefore neither read that file, nor recover it, nor reset that passphrase.

Custody of the file and of the passphrase, and the fate of the devices it is opened on, rest with the promoter. We recommend exporting it the week before the performance, enabling the transfer freeze for the same period, and destroying the file afterwards.

4. Availability: no warranty, and the fallback

Seal is provided as is, with no warranty of availability, of uninterrupted service or of freedom from error. No uptime figure is promised.

That is exactly why offline verification exists: it is the intended fallback, and the promoter acknowledges it is their responsibility to export it and to test it before the performance. A fallback that has never been tested is not a fallback.

The promoter acknowledges being told to plan a last-resort admission procedure independent of any software.

5. Limitation of liability

To the extent permitted by law, the total liability of Technologies Marco Prive in respect of the ticket module, on any cause whatsoever, is capped at the fees actually paid for the ticket module during the twelve months preceding the event in question.

Indirect damages are not compensated: loss of revenue or profit, reputational loss, security, cancellation or postponement costs, or claims by attendees.

This cap does not apply to what the law forbids excluding, in particular gross or intentional fault and bodily injury.

6. Resale, and what the promoter must check

Giving a ticket away and reselling at the paid price are free in Seal. Resale above the price is off by default; turning it on engages legal obligations that fall on the promoter, not on Seal.

When enabled, Seal requires at least two approvals, one from the producer and one from the venue. That equips a consent requirement; it does not establish that the consent required by applicable law was validly obtained.

It is for the promoter to verify their own compliance, in particular all-in price display, buyer disclosure and resale rules. These vary by territory and change.

Seal is not a resale platform and puts no ticket up for sale.

7. What the promoter represents

That they are entitled to sell the tickets for this event and answer for them;

That they will import no personal contact information into Seal, in any field;

That they will tell their buyers the ticket is verified by a changing code, and give them the warning in paragraph 2;

That they will not use Seal to prevent a gift or a resale at the paid price.

8. Fees, termination, governing law

Fees are those displayed when the event is created, per ticket, billed to the promoter. The buyer pays Seal nothing. A free event costs nothing.

The promoter may stop using the module at any time. Tickets already issued stay verifiable through the performances concerned.

Governing law: the province of Quebec and the applicable laws of Canada. This text may change; the version accepted for an event is the one in force when it was created.

9. The obligations that are yours, not ours

The name of the ticket's last holder. The law requires the reseller to disclose it on a resale. It is neither a Seal obligation nor a promoter obligation at first sale. Seal knows no name: it holds only an irreversible fingerprint, and could therefore produce no such list — which is why Seal is not a resale platform and will not become one. The promoter, however, holds their own payment records, at their processor or their bank, carrying the order number issued by Seal. That, and nowhere inside Seal, is where the means to answer such an obligation lies, and the promoter alone answers for it.

Cancellation, relocation, postponement. Promptly informing holders is the promoter's obligation. Seal provides the tool and keeps the record; Seal sends nothing on its own initiative and does not judge whether the information was sufficient.

The all-inclusive price. The advertised price must include every sum payable, service and delivery fees included; only taxes required by a public authority may be excluded. The price is entered by the promoter: the promoter answers for how it is displayed, on their own pages as on those served by Seal.

Their own disclaimer. The promoter is the sole merchant facing the buyer. A stipulation by which a merchant relieves themselves of the consequences of their own act, or that of their representative, is prohibited in a consumer contract. The promoter therefore cannot disclaim everything towards their buyer, and no Seal screen pretends otherwise.

No named person. The pages served by Seal identify the merchant — legal name, address, telephone, technological address — and a function for contact, never the name of a natural person. An address that designates no one is not personal information. If the promoter wishes to name someone, they do so on their own pages, under their own responsibility.

What the law forbids excluding. No one may exclude or limit liability for bodily or moral injury, nor relieve themselves of gross or intentional fault. The cap in article 5 is subject to that reserve, and a clause purporting to go further would be set aside.