Refund Policy — Seal LIFAIO

Verification fee (US$35, one-time): fully refunded if the verification fails through our fault or cannot be performed; non-refundable once the verification has been performed — the service has then been rendered.

Verification declined — automatic refund of the subscription. If the company verification is declined, the subscription term already charged (monthly or annual) is refunded in full and automatically, with no request needed from you, and the subscription ends immediately. The US$35 verification fee remains earned, because the verification did take place and did conclude. The refund is issued by Stripe to the original payment method; how soon it appears on your statement depends on your card issuer (typically 5 to 10 business days). Your file is not closed for all that: if the refusal stems from a correctable discrepancy, write to us and the verification can be run again.

Subscriptions: cancellable anytime from the portal ("Manage my subscription"); access continues until the end of the paid period; started periods are not refunded, except where required by law, in case of our error, or where verification was declined (see above). Refunds are issued by Stripe, our processor, to the original payment method.

Questions or special situations: write to info@lifaio.com — we answer with the same honesty as the rest of the service.